Refund policy

At Paw Haven, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 1-day refund policy under the conditions below.

Eligibility for Refunds

✔️ You must request a refund within 24 hours of receiving your order.
✔️ The product must be unused, in its original packaging, and in the same condition as received.
✔️ Refunds are applicable only for damaged, defective, or incorrect products.

How to Request a Refund?

1️⃣ Email us at getpawhaven@gmail.com within 24 hours of delivery.
2️⃣ Provide your order number and clear photos of the product.
3️⃣ Our team will review the request and respond within 48 hours.
4️⃣ If approved, refunds will be processed to your original payment method within 5-7 business days.

Non-Refundable Items

❌ Personalized or customized items
❌ Used or damaged products (unless received in that condition)
❌ Orders placed by mistake or due to a change of mind

For any questions, feel free to contact us at getpawhaven@gmail.com! 🐶🐱